The support team is an intrinsic part of the delivery of MachineWorks Software. Support works very closely with our customers creating an open dialogue and forming tight relationships which are supported with regular technical visits across the world.
Support is the first line of contact for technical issues. They listen to any queries, requests or challenges that our customers are facing. The highly trained team is equipped to offer practical advice and solutions. They also liaise with our team of developers to deliver answers for code-based issues.
Extensive regression tests are regularly carried out by the support team. Testing procedures are constantly revised and optimised. Comprehensive documentation is delivered with the software to assist with integration and maintenance of customers' products.
Customers’ requests for new functionality are collected on a wish list and included into the plans for future software releases.
MachineWorks code is deeply embedded into our customers' applications. This allows robust and seamless integrations, keeping the look and feel of their own products thanks to the flexibility that only the MachineWorks toolkit can provide.
The MachineWorks Integration Service helps new customers get up and running. Our technical engineers travel the world to provide training and to share their expertise for best implementation results. They have a number of integration tools at their disposal to create a working prototype in as little as one day.
Quality Assurance Process
The MachineWorks Quality Assurance Team creates its own reporting system to reproduce problems that customers may encounter and their own scripts for automated regression testing. QA algorithms are unique to MachineWorks and efficient to automatically spot errors or code changes. The code is tried and tested extensively following thorough testing procedures.
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