Customers obtain state-of-the-art functionality and add value to their products whilst reducing time-to-market by gaining access to 20 years of highly specialised software development experience.
The support team is an intrinsic part of the delivery of MachineWorks Software. Support works very closely with our customers creating an open dialogue and forming tight relationships which are supported with regular technical visits.
Support is the first line of contact for technical issues. They listen to any queries, requests or challenges that our customers are facing. The highly trained team is equipped to offer practical advice and solutions. They also liaise with our team of developers to deliver answers for code-based issues.
Extensive regression tests are regularly carried out by the support team. Testing procedures are constantly revised and optimised. Comprehensive documentation is delivered with the software to assist with integration and maintenance of customers' products.
Customers' requests for new functionality are collected and included into the plans for future software releases.
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